About Us: Careers

One full time position available

Responsibilities:

• Full range of supervisory duties including recruiting, coaching, and evaluating performance of staff 
• Overseeing sales and promotions of all GMR products, including lessons, pass sales, promotions, special event registrations, group bookings, catering events and all education sales 
• Up-selling products & overseeing the placement of calls to guests, including writing scripts 
• Implementing sales & event programs 
• Ensuring consistent communication flow and updating information tools 
• Maintaining information and keeping abreast of changes to company information 
• Developing process improvements and identifying best practices to enhance efficiencies, guest relations, and employee retention 
• Coaching staff and resolving conflicts, handling more challenging guest inquiries and complaints. 
• Communicating and reporting team metrics such as productivity and service success against expectations 
• Sales control including daily cash-out balance

Qualifications: 

• Successful completion of secondary school 
• A minimum of two years experience in guest service 
• Experience as a team lead or showing others how to perform duties 
• Experience handling cash and cash out procedures 
• Computer proficiency including a knowledge of MS Office applications (Word, Excel); strong typing skills; adaptability to new software programs including client database management systems, reservation systems, and call reporting systems 
• Ability to communicate orally and in writing 
• Ability to empower a team to meet and exceed sales targets 
• Ability to handle more difficult guest comments